IT Support Engineer

Xtreme Softtech

Location

Gurugram

Employment

Full Time

Experience

0-2 years

Salary

₹Not Available

About the role

Focus on providing technical support, troubleshooting, and customer service in IT environments, emphasizing skills in networking, operating systems, and collaboration with cross-functional teams.

Responsibilities

Provide first-line technical support to clients
Diagnose and troubleshoot technical issues related to our products or services.
Collaborate with cross-functional teams to resolve complex technical problems.
Document and track end user’s issues using our ticketing system.
Assist with the installation, configuration, and maintenance of software and hardware systems.

Full description

We are looking Freshers For IT Support Engineer for our existing team. Key Responsibilities: Provide first-line technical support to clients Diagnose and troubleshoot technical issues related to our products or services. Collaborate with cross-functional teams to resolve complex technical problems. Document and track end user’s issues using our ticketing system. Assist with the installation, configuration, and maintenance of software and hardware systems. Escalate unresolved issues to appropriate teams. Requirements: Bachelor’s degree in Computer Science, Information Technology, or related field. Fresher in technical support, IT helpdesk, or a similar role. Strong problem-solving skills and ability to think analytically. Excellent communication skills, both verbal and written. Basic understanding of networking concepts and protocols. Familiarity with operating systems such as Windows and macOS. Ability to work independently and as part of a team in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality service.