Technical Support Executive

Trogon Media is seeking a customer-focused Technical Support Executive to join its support team in Kozhikode/Calicut. This role is ideal for freshers or early-career professionals who are interested in providing technical assistance, solving user issues, and ensuring a smooth customer experience. As a Technical Support Executive, you will be the first point of contact for customers facing software or basic hardware-related issues. You will diagnose problems, provide step-by-step resolutions, and escalate complex cases to higher-level technical teams when required. The role requires clear communication, patience, and a structured approach to problem-solving. You will work closely with internal teams to understand products and services, document support interactions, and contribute to improving support processes. This position offers hands-on exposure to real-world technical support environments, customer interaction, and foundational IT troubleshooting skills, helping you build a strong career in technical support and IT services.