Technical Support Executive (Voice)

Telus Digital

Location

Noida

Employment

Full Time

Experience

0-1 years

Salary

₹3.2-3.65

About the role

Focus on customer service excellence, technical troubleshooting for network and modem issues, and effective communication with clients to resolve service-related inquiries.

Responsibilities

Works with customers on call to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
Walks customers through common phone hardware and software configurations to maximize service functionality.
Provides solutions and resolution resources for customer repair problems.
Interfaces with customers over the phone providing status updates and ensuring service has been restored.

Full description

Description and Requirements TELUS Digital is Hiring Experienced candidates for Technical Support Executive (Voice) Role & Responsibilities Works with customers on call to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Schedules a technician dispatch for on-site service calls when necessary. Escalates appropriate technical issues to upper-level technical support when needed. Preferred Candidate Profile Need minimum 1 yr of experience in internet troubleshooting in BPO Industry. Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting Have worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues Educational Qualification :Any Graduate, Post Graduate can apply Excellent communication in English. Comfortable working with 24*7 Environment Job Location - Sector 135 Noida (Work from Office)