RPO Subject Matter Expert (SME)

TechnoHeight

Location

Udaipur, Rajasthan

Work mode

On-Site

Employment

full_time

Experience

3-5 years

About the role

This role centers on the strategic management and operational oversight of Recruitment Process Outsourcing (RPO) functions. Key focus areas include end-to-end recruitment delivery management, client relationship and stakeholder engagement, process optimization for efficiency and scalability, and team leadership. The position also emphasizes data-driven decision-making through recruitment analytics, performance tracking, and providing strategic insights on market trends and workforce planning to clients.

Responsibilities

Oversee end-to-end delivery of RPO services across multiple clients, ensuring adherence to SLAs, KPIs, and compliance standards.
Act as a senior point of contact for client stakeholders, manage smooth onboarding of new RPO clients, and ensure consistent client satisfaction.
Design, optimize, and implement recruitment processes, tools, and workflows for efficiency and scalability.
Lead and mentor team leads and recruiters, fostering a high-performance culture.

Full description

We are seeking a strategic and results-driven RPO Subject Matter Expert (SME) / Operational Manager to oversee recruitment delivery, client relationships, and operational excellence within our RPO function. The ideal candidate will bring strong expertise in recruitment process outsourcing, proven leadership in managing hiring operations, and the ability to design, optimize, and implement recruitment strategies that align with client goals. Key Responsibilities- • Own recruitment operations: Oversee end-to-end delivery of RPO services across multiple clients, ensuring adherence to SLAs, KPIs, and compliance standards. • Client engagement & onboarding: Act as a senior point of contact for client stakeholders, manage smooth onboarding of new RPO clients, and ensure consistent client satisfaction. • Process excellence: Design, optimize, and implement recruitment processes, tools, and workflows for efficiency and scalability. • Team leadership: Lead and mentor team leads and recruiters, fostering a high-performance culture. • Talent strategy: Provide insights on market trends, workforce planning, and sourcing strategies to clients and internal leadership. • Escalation & problem-solving: Manage escalations, troubleshoot operational issues, and ensure timely resolution. • Training & development: Build and deliver training programs to strengthen recruiter capability and client delivery standards. • Reporting & analytics: Track operational performance, generate executive-level reports, and recommend process improvements. Qualifications & Skills • Bachelor’s degree in HR, Business, or related field (Master’s preferred). • 5+ years of experience in recruitment/RPO with at least 3+ years in a leadership or operational role. • Strong expertise in RPO models, full-cycle recruitment, and sourcing strategies. • Hands-on experience in onboarding and managing new RPO clients. • Proven ability to manage teams and multiple client accounts. • Strong stakeholder management, client engagement, and communication skills. • Data-driven decision-maker with proficiency in recruitment analytics and performance tracking. • Ability to drive operational excellence, scalability, and client satisfaction.