Technical Training Specialist

Job Summary: This role works closely with the assigned business area(s) as the training process and systems expert to advise on technical training strategies, implement training solutions, and execute on training initiatives/processes. As a member of the technical training team, you will work with the business to facilitate the planning and implementation of training, identify trends, assess needs, generate/distribute metrics, maintain procedures, monitor effectiveness, enable process improvement, and support NC/CAPA activities for training compliance. This role may also periodically conduct live training for managers, process owners, and SME trainers. Essential Duties & Responsibilities: · Partner with managers, process owners and subject matter experts to assess training needs for their functional area(s) of responsibility; assist in translating needs into training requirements/solutions. · Provide training process and training system expertise, acting as an advisor to the business on matters relating to training. · Partner with various functional groups (e.g., Manufacturing, Quality, Regulatory, Compliance, HR, etc.) to incorporate functional-based training programs into the role-based curriculums, as appropriate. · Develop and lead processes to ensure accurate role-based training is assigned and evaluated periodically. · Empower managers and process owners on their responsibilities within the training process, provide tools and resources to enable and sustain their success. · Support, or own, actions for NC/CAPAs related to training outcomes or the training process. · Communicate system issues affecting the business’ ability to conduct and/or document training to drive awareness and timely resolution. · Ensure processes remain in compliance with regulatory standards and quality requirements. · Participate in Communities of Practice or tactic teams to share training expertise that drives continual improvement of training performance and practices. · Lead, plan, evaluate, investigate, or recommend systemic improvements to the training system. · Liaise with the SLMS Shared Service Team and monitor SLMS SS transactional activity to ensure business SLA’s are being met; implement solutions for business needs and facilitate SLA improvement. · Collect and present on training performance metrics to leadership during periodic meetings and forums (e.g., Quality Systems Management Review). · Generate and distribute training metrics/Key Performance Indicators (KPIs), monitor progress and take timely action to address adverse trends and deviations. · Represent Technical Training processes during regulatory body audits/inspections and support requests for training records and/or evidence for qualification. · Provides guidance to key stakeholders and other sites within the Technical Training Organization · Perform additional duties and projects, as assigned. · Lead tactic team(s) to enhance training process/experiences or standardize practices (regionally or globally) Education/Special Training Requirements: · Bachelor’s degree in the area of Business, Training & Development, Education, Quality, or Human Resources related discipline. Qualifications & Work Experience: · 5 - 7 years of experience working in a highly regulated quality/compliance environment. · Experience supporting training processes for manufacturing operations a plus. · Working knowledge in Good Manufacturing Practices (GMPs) and ISO 13485 regulations. · Demonstrated experience working with Learning Management Systems (LMS), document management, and change control processes. · Strong coaching, project management and leadership abilities. · Excellent skills in presentation and facilitation techniques in both individual/1:1 and group settings. · Demonstrated ability to influence management, business groups, and Subject Matter Expert (SME)’s toward a recommended thought or action. · Demonstrated ability to work well in a fast-paced environment. · Demonstrated strong verbal, written and interpersonal communication. · Demonstrated organizational and document management skills. · Demonstrated proficiency in MS Office Suite, with strong excel skills