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Tr Transaction Procng Off

Mphasis
Location
Bengaluru
Employment
Full Time
Experience
0-2 years
Salary
₹Not Available

About the role

Focus on topics such as customer service, back-office operations, and adherence to business processes and targets.

Responsibilities

  • Accurately follow pre-defined business processes
  • Ensure 100% adherence to schedule
  • Meeting all defined targets like productivity, accuracy, product knowledge, schedule adherence and maintenance of requisites
  • Staying current with knowledge of products/processes and services offered by the client
  • Willing to work in night and rotation shifts

Full description

Job Summary – Customer Focused Attitude Willing to work in night and rotation shift Accurately follow pre-defined business process Ability to work within a team Adaptable to changing demands and conditions Ability to communicate at all levels and good communication skills Staying current with knowledge of products/processes and services offered by the client Ensure 100% adherence to schedule Meeting all defined targets like productivity, accuracy, product knowledge, schedule adherence and maintenance of requisites Technical Skills: Looking for Under Graduates & Graduates (10+2+3), preferred B.Com, B.B.M, B.B.A Must be able to type at 30 WPM with 95% accuracy (as per test results on typing software) Must be professional and courteous in all interactions with clients and staff Must have basic skills in usage of MS Word and MS Excel Must have strong interpersonal, good communication (write & speak) skills (comprehend and action written customer requests) with a desire to work in a Back-Office Operations environment Must be able to meet the set targets and work overtime as required Stand for periods of time during meetings and/or other group events Willingness to work in flexible shifts Willingness to work from office
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