Branch Manager

JOB TITLE: Branch Manager COMPANY: Kotak Mahindra Bank LOCATION: Mumbai, Maharashtra EMPLOYMENT TYPE: Full Time EXPERIENCE REQUIRED: 5+ Years CTC: Up to ₹25 LPA ABOUT THE ROLE: Kotak Mahindra Bank is seeking an experienced Branch Manager to lead branch operations, drive business growth, and ensure exceptional customer service. The role involves managing day-to-day banking operations, leading a team of banking professionals, and achieving business targets across retail banking products. You will play a key role in building customer relationships, ensuring compliance, and delivering a high-performance culture within the branch. KEY RESPONSIBILITIES: • Oversee end-to-end branch operations including sales, service, and compliance • Drive business growth across retail banking products such as CASA, loans, and wealth products • Manage and lead a team of relationship managers and operations staff • Ensure achievement of branch sales targets and revenue goals • Build and maintain strong relationships with customers and local businesses • Monitor customer service quality and ensure a superior banking experience • Ensure adherence to regulatory and internal compliance standards • Identify opportunities for cross-selling and upselling financial products • Manage branch profitability, cost control, and operational efficiency • Handle escalations, resolve customer issues, and maintain service excellence • Conduct performance reviews and provide coaching to team members SKILLS REQUIRED: • Strong leadership and team management skills • Excellent sales and business development capabilities • In-depth knowledge of retail banking products and operations • Strong customer relationship management skills • Understanding of banking regulations and compliance requirements • Financial acumen and ability to manage branch profitability • Strong communication, negotiation, and interpersonal skills • Ability to drive performance and meet targets in a competitive environment • Problem-solving and decision-making skills • High level of professionalism and accountability PREFERRED QUALIFICATIONS: • Prior experience in branch banking or retail banking leadership roles • Experience managing high-value customer portfolios • Certification in banking, finance, or sales (preferred) • Strong track record of achieving sales and operational targets WHY JOIN / WHAT WE OFFER: • Opportunity to lead a high-performing branch within a leading private bank • Competitive compensation and performance incentives • Career growth and leadership development opportunities • Exposure to diverse banking products and customer segments • Dynamic and performance-driven work environment