Field Service Engineer

Job Title: Field Service Engineer Location: India (Remote options available) Experience Required: 3-5 years About the Role: We are seeking a dedicated and skilled Field Service Engineer to join our dynamic team. The ideal candidate will be responsible for the installation, maintenance, and repair of our advanced technical products at customer sites. You will play a crucial role in ensuring customer satisfaction through effective service delivery and technical support. Key Responsibilities: - Install, configure, and troubleshoot our products at customer locations. - Perform routine maintenance and emergency repairs on equipment. - Provide technical support and training to customers on product usage and features. - Collaborate with the engineering team to identify and resolve product issues. - Document service activities and maintain accurate records of work performed. - Communicate effectively with clients to understand their needs and provide solutions. - Assist in the development of service manuals and training materials. - Monitor and report on customer feedback to improve service quality. - Stay updated with industry trends and advancements in technology. - Participate in on-call rotations for after-hours support as needed. Required Skills: - Strong technical knowledge of electronic and mechanical systems. - Proficient in troubleshooting and problem-solving techniques. - Excellent communication and interpersonal skills. - Ability to work independently and manage time effectively. - Customer-oriented mindset with a focus on service excellence. - Proficient in using diagnostic tools and software. Good to Have Skills: - Experience with specific industry software or tools (e.g., CRM systems). - Knowledge of networking and connectivity solutions. - Familiarity with safety regulations and compliance standards. Qualifications: - Bachelor’s degree in Engineering (Electronics, Mechanical, or related field) or equivalent experience. - Relevant certifications (e.g., Certified Field Service Technician) are a plus. Salary Range: INR 6 LPA - 10 LPA, depending on experience and qualifications. Employment Type: Full-time Work Mode: Hybrid (Combination of onsite and remote work)