Product Analyst

About the Role We’re looking for a data-driven Product Analyst to work closely with Product Managers, Engineering, and Customer Success teams to shape product decisions through insights. You will help define success metrics, evaluate feature performance, ensure quality in new releases, and drive a deep understanding of user behaviour across our SaaS platform. Key Responsibilities Analyze product usage data, customer journeys, and funnel performance to identify opportunities for improvement and growth. Build dashboards, reports, and insights frameworks to track product KPIs and feature adoption. Partner with Product Managers to design experiments (A/B tests) and evaluate new feature impact. Conduct QA on new product features, validating data accuracy, user flow, and functionality before rollout. Collaborate with Engineering and Data teams to ensure accurate instrumentation and tracking of events. Support the creation of product documentation, success metrics, and post-release analysis reports. Provide actionable insights to influence roadmap prioritization and improve customer outcomes. Work with Customer Success and Sales teams to translate customer feedback into product recommendations. Qualifications 0-3 years of experience in product analysis, product management, solution engineering, product implementation, or consulting. Strong analytical and quantitative skills with proficiency in SQL and Excel. Experience with product analytics tools (Mixpanel, Amplitude, GA4, or similar). Ability to translate complex data into clear insights and business actions. Detail-oriented mindset for testing and validating new product features. Familiarity with Agile product development cycles and SaaS metrics (e.g., activation, retention, churn). Excellent communication and presentation skills for cross-functional collaboration. Hands-on QA/UAT: writing test cases, running regressions, raising/triaging defects, and owning sign-off. Startup mindset - bias for action & go-getter attitude UX aptitude + wireframing + analytical thinking Preferred Skills Experience in BFSI, Fintech, or Enterprise SaaS products. Understanding of data pipelines, event tracking, and API-driven analytics. Exposure to speech/voice/chat systems, NLU evaluation, and prompt engineering. Familiarity with API schemas, event tracking, and basic backend/frontend concepts (Django/React).