Associate - C2C

Cars24

Location

Gurugram

Employment

Full Time

Experience

0-1 years

Salary

₹Not Available

About the role

Focus on customer engagement, sales conversion strategies, effective communication, and customer relationship management in a fast-paced environment.

Responsibilities

Achieving defined conversion targets.
Guiding customers looking to sell their cars by helping them list their vehicles on the portal.
Coordinating with potential buyers to facilitate smooth negotiations and deal closures.
Handling both inbound and outbound calls to address customer inquiries and resolve their issues promptly.
Building strong rapport with customers to ensure a seamless and satisfying experience.

Full description

What will you drive? This role involves achieving defined conversion targets. Guide customers looking to sell their cars by helping them list their vehicles on the portal. Coordinate with potential buyers to facilitate smooth negotiations and deal closures. Focus on maximizing conversions to meet targets and contribute to revenue generation for the company. Provide customers with information about our products and services through effective and engaging communication. Handle both inbound and outbound calls to address customer inquiries and resolve their issues promptly. Understand customer needs thoroughly and offer suitable solutions to their queries. Build strong rapport with customers to ensure a seamless and satisfying experience. Maintain accurate and up-to-date records of customer interactions and transactions in the system. Coordinate with internal teams to ensure timely resolution of customer concerns and deliver a smooth journey. Meet daily and monthly targets related to call handling, customer engagement, and successful conversions. Stay consistently updated on product features and market trends to deliver accurate, relevant, and compelling information to customers. Who are we looking for? A dynamic individual with 0–8 years of experience in customer support, telecalling, inside sales, or a similar customer-facing role. Someone with excellent verbal and written communication skills and a strong ability to build trust and rapport over calls. A proactive problem-solver who can quickly understand customer needs and offer effective, solution-oriented responses. An individual who is comfortable managing payment-related discussions and can ensure a smooth, transparent, and satisfactory customer journey. Someone with a target-driven mindset , capable of working in a fast-paced environment and consistently achieving daily and monthly conversion goals. A team player with a positive attitude, resilience, and a customer-first approach. Proficiency in regional languages will be an added advantage to connect better with a diverse customer base.