Suspect Fraud Analyst

Roles & Responsibilities: Perform manual reviews on accounts claimed as fraud by card members. Ensure accurate analysis of claims and make sound decisions to approve or decline through systematic analysis. Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals. Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is always given. Balance customer interests with the interests of American Express. Quality focused with strong attention to detail. Excellent listening and verbal communication skills, exhibiting a strong presence and the ability to communicate effectively across all audiences. Outbound and Inbound work effort by the colleague with card members, merchants and relevant stakeholders This role may be subject to additional background verification checks. Self- driven and demonstrate the ability to deliver on tasks without direct supervision Shifts & Week Offs: Ability to work US hours, Monday to Friday with Afternoon and Evening Shift. Minimum Qualifications: Strong analytical skills and demonstrated ability to effectively balance research vs. efficiency and adjusting work effort based on priorities (adapt to change) Ability to manage and prioritize large caseload on a daily basis. Demonstrated experience with ability to identify and report new trends. Demonstrated personal accountability via self-motivation, initiative, driving results. Ability to work independently and maintain confidential information. Excellent communication skills with both internal and external customers via phone and written correspondence. Demonstrated ability to deliver a difficult message with minimal escalations. Experience working under Federal Regulatory Compliance guidelines with accountability for quality, efficiency, and effectiveness metrics. Strong Command on the English Language (specifically Concepts of Functional Grammar and its usage) both in terms of understanding and assessing. Preferred Qualifications: Candidate should be a Graduate in any educational stream. Experience working with Credit/Charge Card fraud claims.