Customer Service Analyst

How will you make an impact in this role? The position is responsible for providing quality and timely completion of requests related merchant fund release, bank change or maintenance of Merchant Accounts This role might include managing 20% inbound as well as 80% outbound calls. Requires the handling of requests received via email channel by partnering with internal teams as well as client managers Provide service & support to Merchants, Processors, MS TSC, Banking, Legal Holds, Debit Balance, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance Review, analyze, and process merchant requests from the simple to the complex Review, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures and PAD Agreements in order to fulfill critical maintenance requests. Ensure timely execution of cases and following strict deadlines for enhanced merchant experience Maintain 100% accuracy of work and meet quality targets Strong analytical and collaboration skills Excellent written and verbal communication skills Demonstrates ability to be self-directed with excellent follow through Customer focused with a high level of urgency; role model for delivering Extraordinary Customer Care Able to interact professionally with all levels of clients Ability to manage multiple tasks simultaneously Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint etc. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Minimum Qualifications: Graduates Excellent verbal and written communication skills Ability to evaluate Merchant information High result orientation Ability to take independent decision & meet stringent deadlines Demonstrated dependability